# Emuelec keeps to reload (preloading ui ) **URL:** \ **Category:** General\ **Created:** [May 13, 2021, 4:09pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69 "2021-05-13T16:09:18Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![beworn](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@beworn](https://emuelec.discourse.group/u/beworn)\ **Post date:** [May 13, 2021, 4:09pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/1 "2021-05-13T16:09:18Z")
HI. i dont know what i have done but the emuelc keeps trying to load the (preloading UI). it stop half way and redo.again and again . cant do much plz help ---
**Author:** ![AlienatedDiego](https://yyz2.discourse-cdn.com/free1/user_avatar/emuelec.discourse.group/alienateddiego/32/16_2.png) [@AlienatedDiego](https://emuelec.discourse.group/u/AlienatedDiego)\ **Post date:** [May 13, 2021, 5:53pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/2 "2021-05-13T17:53:40Z")
EmuELEC version & device? It sounds like a corrupted sd / image. can you access by ssh? ---
**Author:** ![beworn](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@beworn](https://emuelec.discourse.group/u/beworn)\ **Post date:** [May 13, 2021, 7:04pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/3 "2021-05-13T19:04:31Z")
hi , for the emulec version,i just dont know how to get it ? the devise is android version :4.4.2 software version Number ZNDS ver v1.0.01ln bY MR.Hoolay Model number HoolayMod for Q5 s905m hope its ok ? ---
**Author:** ![AlienatedDiego](https://yyz2.discourse-cdn.com/free1/user_avatar/emuelec.discourse.group/alienateddiego/32/16_2.png) [@AlienatedDiego](https://emuelec.discourse.group/u/AlienatedDiego)\ **Post date:** [May 13, 2021, 7:28pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/4 "2021-05-13T19:28:12Z")
I need to know if you installed an official image from the EmuELEC github or a preconfigured one on your device or maybe there was already one installed full of games when you purchased it. menu (start) / system configuration / info / version Please understand that those images are modified copies of emuelec that we cannot fix. If you decide to install an official image, we can help you. EmuELEC is free and does not include copyrighted things like bios or roms, you must include them on your own. a greeting ---
**Author:** ![beworn](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@beworn](https://emuelec.discourse.group/u/beworn)\ **Post date:** [May 13, 2021, 7:52pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/5 "2021-05-13T19:52:04Z")
ok, sry im new to this. here what i found. build date: Oct 23 2020 Git Version :ddef65f626 Compiler: GCC (8.3.0)32 bit its a build that i bought on amazon .fully build with game in.33 000 games. theres only RETROArch that load. i can choose one game frome the full list but qhen i restart by quiting 2 time in the game i see the loading for all the games then the (Preloading UI ) appears and goes half way. then restart again over and over… thank you for your help. beworn. ---
**Author:** ![EmuELEC](https://yyz2.discourse-cdn.com/free1/user_avatar/emuelec.discourse.group/emuelec/32/26_2.png) [@EmuELEC](https://emuelec.discourse.group/u/EmuELEC)\ **Post date:** [May 13, 2021, 8:05pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/6 "2021-05-13T20:05:09Z")
> [@beworn](#): > > its a build that i bought on amazon Please read the rules, we don’t support pre-built images, if you wish you can install the official image, then we can help you, otherwise, we have no idea what has changed on that image you bought (which BTW selling EmuELEC is illegal) ---
**Author:** ![EmuELEC](https://yyz2.discourse-cdn.com/free1/user_avatar/emuelec.discourse.group/emuelec/32/26_2.png) [@EmuELEC](https://emuelec.discourse.group/u/EmuELEC)\ **Post date:** [May 13, 2021, 8:07pm UTC](https://emuelec.discourse.group/t/emuelec-keeps-to-reload-preloading-ui/69/7 "2021-05-13T20:07:02Z")